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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-01-2021 02:43 PM

HP Recommended
Product: HP OfficeJet 8710
Operating System: Microsoft Windows 10 (64-bit)

On my HP OfficeJet Pro 8710, when I push the Scan button, then the Computer button, the system doesn't find my computer. I want to scan directly from the 8710 to my computer and not use HP Smart from my computer to initiate the scan (which I can do, it's just not as convenient). How do I get the 8710 to find my computer?

Category:
1 REPLY 1

‎08-04-2021 10:19 AM

HP Recommended

@Purkeydan

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you're unable to use the scan to computer options with the HP OfficeJet Pro 8710 printer. 

Firstly, let's update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware

Next, enable scan to computer options:

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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