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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-30-2019 07:28 PM

HP Recommended
Product: HP Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I'm getting conflicting information on this question so I'm hoping someone can clarify this once and for all:

 

Am I able to scan using OCR with my 8720 all-in-one-printer/scanner?

 

With a previous HP all-in-one I was able to do so, right through the HP software. With the 8720 I am unable to do so. I thought this was part of the software so either it's been removed or I'm confusing it with my previous printer. I have seen a thread that says yes and another thread that says no. If not, any suggestions on how to achieve this would be welcome.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2019 09:16 PM

HP Recommended

Yes, OCR is included as part of the Full Feature HP Software for the HP Officejet Pro 8720 printer.

 

First, follow the HP Print and Scan Doctor Utility by selecting Fix Scanning:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

If you are guided to install the full feature software, follow the steps on screen to install it and then scan using the HP Scan Software.

 

From your printer software (HP Officejet Pro 8720 icon) select Scan > Scan a document or photo.
From there select Save as Editable Test to scan OCR.

 

If all test passes but yet, this option does not appear, download the printer software, select Install Additional Software and ensure the IRIS OCR program is installed with your HP printer:

https://ftp.hp.com/pub/softlib/software13/printers/OJ8720/OJ8720_Full_WebPack_40.12.1161.exe


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎04-30-2019 09:16 PM

HP Recommended

Yes, OCR is included as part of the Full Feature HP Software for the HP Officejet Pro 8720 printer.

 

First, follow the HP Print and Scan Doctor Utility by selecting Fix Scanning:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

If you are guided to install the full feature software, follow the steps on screen to install it and then scan using the HP Scan Software.

 

From your printer software (HP Officejet Pro 8720 icon) select Scan > Scan a document or photo.
From there select Save as Editable Test to scan OCR.

 

If all test passes but yet, this option does not appear, download the printer software, select Install Additional Software and ensure the IRIS OCR program is installed with your HP printer:

https://ftp.hp.com/pub/softlib/software13/printers/OJ8720/OJ8720_Full_WebPack_40.12.1161.exe


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-30-2019 09:22 PM

HP Recommended

Thank you Shlomi. For whatever reason I did not have the IRIS/OCR software installed, even though I had installed it previously. (As I followed your process, I recognized it from my past installation.) I appreciate your response!

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‎04-30-2019 09:35 PM

HP Recommended

You are much welcome @JTrice77.

 

Glad to know that you are now able to scan using OCR correctly!

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-07-2019 03:14 AM - edited ‎12-07-2019 03:17 AM

HP Recommended

A reminder that the above Print and Scan Doctor link is for those who use Win7 or newer.  If you still use Vista, then that above link is invalid since that program will not run for Vista.   

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