HP 9010 ADF scans all pages but writes only first page to network folder

[EarnestAl]

ADF scans all pages, both sides, but writes only first page to network folder.

Error Message: Unable to write to \\192.168... This folder is read-only, has the wrong permissions, or is no longer available

Obviously, the folder is not read-only, nor has the wrong permissions as it can write the first page. Maybe the folder is no longer available but the NAS is up and running and I can access the folder and other folders from my computer at the time. I wait a minute or two after I hear the scan has finished before accessing the scan.

I checked the network settings on HP web page but all looked good and Test was returned OK.

NAS is QNAP TS-230.

I checked anti-ransomware settings but nothing blocked, anyway the computer anti-virus does not scan the NAS nor mapped drives. I do not have AVG nor Avast AV.

Anther printer scans all pages from ADF and saves correctly to the same folder

I have tried hard reset, removing plug from socket when turned on. Also Power Cycle from the printer web page.

[Dragon-Fur]

@EarnestAl 

Welcome to the HP English Community --

If the problem is not new, that is, the issue exists as part of the normal attempts to access the NAS folder from this printer only, then perhaps recheck the settings on the printer EWS and the NAS for any anomalies.

I might not fully understand "Maybe the folder is no longer available but the NAS is up and running and I can access the folder and other folders from my computer at the time."

Samples, not all inclusive

• If not done, perhaps Restart both affected printer and -- if you can stand it -- the NAS. 

• Check / Try a different method to Scan to the Network folder destination.

For example, if not done, try using HP Scan (part of the full driver printer software)

Example - HP Scan - PDF - Menu - More > Destination > Save to

9025_HP_Scan_Menu_PDF_More_Destination_9

• Consider checking the NAS firmware before Restart in case it does need a Firmware update.

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Advanced Settings > SMB

Select both SMBv2 / SMBv3

Click Apply to save any changes

• Sure, Add SMB v1 if your NAS is still using that interface, else (better) check / update the NAS settings.
• While logged into the computer you are using to check the settings, check Programs and Features > "Turn Windows features on or off" to ensure the SMB settings are adjusted as expected.  Normally, you'd expect to see SMB1 set for removal.

What else?

• Update the Scan to Network Profile to use the NAS IP address as opposed to a host name.

• Check that the NAS firmware is updated - Yes, other printers might have been affected - takes a minute to check.

• While you are logged into the NAS admin account, check the Access Logs for any helpful information.

• Check the normal IPv4 settings on the printer -

Static / Manual / Fixed IP address ?

DNS current ?

EWS_9025_Network_IPv4_Configuration_4

• Log into the router - check for any entries in the logs that might indicate connection issues.

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HP OfficeJet 9010 All-in-One Printer series

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[EarnestAl · Accepted solution]

Thanks @Dragon-Fur for your suggestions. I neglected to say that I had already checked for updates and restarted both devices. I am pretty sure NAS uses SMB 2.1 or 3. Network folders already use IP address as shown in error message.

I installed the full driver from saved location here (NLA see below¹) and ADF will only feed and scan both sides of first page. Seems to be a bug in the HP Scan software as it it happily feeds both sides of all the sheets when scanning from printer to network folder.

¹ Page shows the following: "Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates..."

Workaround

When scanning to a network folder, if I turn off File Compression in the PDF settings, then all the scanned pages are saved.

Looks like a bug in the firmware. I guess there will be no more updates for HP 9010 which is sad because it has printed only around 10000 pages

[Dragon-Fur]

@EarnestAl 

True, after ten years, HP Scan and Capture was retired.

Popular app.  It was time, I guess.

Sure - if File Compression is your culprit, avoid using it.

Good catch.

True, too - after a period of time, printer firmware and even the printer software are no longer updated.

I recently retired my OfficeJet Pro 9025 -- the printer was stable -- Except for a fussy Princess-like desire to be kept sparkling clean, I'd not had any issues with it.  Just time for new tech.  I never use File compression - not sure how the new printer "Scan to Network" NAS destination would handle that.  If I get around to testing it, I'll post back.

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People who own, use, and support HP devices.

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[EarnestAl]

" I never use File compression"

Fair call. I assumed it reduced the colours to 256 but after inspection of compressed pdf image I see it is really just excessive (jpg?) compression, rendering the document much less clear. I can definitely live without that.

It is shame that there isn't a reduced palette option, similar to gif but with png compression, which would be much better for documents without photos.