HP 9010 Scan to Computer: from the Document Feeder no longer transfer of the file to the computer

[Iris64]

The Scan to Computer function of my HP Officejet 9010 works from the scanner glass without problems. I can also scan from the computer using the HP Scanning Software from both the scanner glass and the document feeder without any problems.
However, when scanning to the computer from the document feeder, the printer does not transfer any file to the named Directiry of the computer, neither PDF nor JPEG. No matter if scanned one page, multiple pages one or two sided (douplex). No error message is shown.

At least until the last firmware update in October 2022 (version 002.2242A) this all worked fine. Since when it no longer works I do not know exactly, because I usually scanned the mostly from the document glass.

Have already reinstalled the software on the computer and reset the printer.

Scan to USB stick works also fine.

Who can solve the problem?

[Nal_NR]

Hi @Iris64,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are not able to scan from the PC. Let us try these steps to resolve this issue:

• Restart the router, the printer, and the PC 
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Are you using the HP Smart app to scan?

Check for updates or reinstall the app if the issue persists.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

For more info on scanning, refer to - How to Scan with an HP printer

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[jabzi · Accepted solution]

Hello @Iris64 ,

Let me know if the below steps worked for you.

From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.

From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.

Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes processing:
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

If your PC language is not in English, please change y for the takeown command (the first and last command to its corresponding value for yes, such as j for Dutch or o for French Download and install the latest HP Basic Device Software for your printer as necessary:
https://support.hp.com/us-en/drivers/printers

[Iris64]

Dear Jabzi,
Indeed, your solution has solved the problem. Can you explain me why all versions of hpesclscan.inf_* in ...Driverstore\FileRepository\ must be deleted before reinstallation? Normally only the current version is taken?
What happens if there are multiple versions of hpesclscan.inf_*?
How did you come up with this?
Thanks for your explanation.
Best thanks and best regards Gerd

[Iris64]

Dear Elohi,

Your porposal don't help at all.

Jabzi's hint soved the issue.

Nevertheless thanks for your reply.

Best regards Gerd

[jabzi]

Hello Iris64,

There is nothing to do with deletion of any files. The takeown  commands helps in changing the ownership of the files and provides admin access. Hope this was helpful.

[Iris64]

Dear Jabzi,

Yes I understand the takedown command. But it is just done to remove the directories hpesclscan.inf_* (RD command) in the FOR command line. 

It seems that a deinstallation of the HP 9010 printer software doesn't delete the directory hpesclscan.inf_*  . Why the older versions of  hpesclscan.inf_* avoid after a new installation of the HP 9010 printer software the correct work of the Scan to Computer. This isn't clear for me? Can you explain?

Best regards Gerd and Iris