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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-16-2022 01:12 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Problem: Document feeder does not work when using scan to computer from printer control panel

Here's what happens:  I have a 5 page document loaded in the feeder.  The control panel indicates the document is loaded.  I hit "Scan" on the control panel.  I hit "computer" and select my computer from the list.  The control panel indicates it is scanning.  The document is never pulled from the document feeder.  The control panel says the scan file has been sent to my computer.  What appears on my computer is a single blank page.  If I use HP Smart, I can scan this document from the feeder to my computer with no problem, but I want to be able to do it from the control panel.  Can anyone help resolve this?

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