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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-14-2023 12:24 PM

HP Recommended
Operating System: Microsoft Windows 11

Trying to scan pages through the document feeder but it keeps getting stuck while going through the feeder. It seems that the paper instead of going all the way through is hitting the white top above the glass so stopping it from going through all the way. It's curling up it seems, but the paper itself is not curling up and not in a high humidity location.  Any thoughts?

I cannot see any levers or anything that would need to be reset. Scanning on the glass is fine. I have multiple pages to scan and cannot afford the time to scan one at a time.

 

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