HP 9025 when setting up hp digital fax - it says it has been disabled??

[mspshopper8308]

Just bought a new HP 9025 & trying to set up HP Digital Fax ...when trying to set it up i- it says it has been disabled please contact your network admin or the person who se up the printer?  I am the one who set up the printer & I never told it to disable digital fax???  how to I fix this problem.    

[Raj1788]

@mspshopper8308

Welcome to the HP Community

Could you please help me with the operating system of your computer?

Is the copy working fine?

In the meantime, Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/model/... for Use HP Digital Fax to Receive Faxes to a Computer or Email.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[mspshopper8308]

My operating system is Windows 10.    I finally solved the problem on Digital faz,  but now I have a problem with SCAN on my Print Assistant software on my PC, this is all I see??   I want to Scan Digital Setup Wizard so I can send scan to a file on my PC?   Scan is working great, no problems, just no Scan Digital Setup Wizard???  thanks for your help, this is what I see:

[Raj1788]

@mspshopper8308

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-9020-all-in-one-printer-... for HP Easy Start Printer Setup Software.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)