HP 9125e scan function issue

[VNewell]

I have an HP Desktop and an HP 9125e printer/scanner/fax.  I want to scan to email and I use AOL as a web-based email address.  Is there a way to add AOL into the field to be able to use that?

[Hawks_Eye]

Hi @VNewell 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for explaining what you're trying to do—I'm truly sorry you're running into this. It must be frustrating to have a fully functional HP 9125e and not be able to scan directly to your AOL email. 

Let’s walk through a practical way to make this work smoothly.

Scan to AOL Email Using the HP App

Since AOL is a web-based email service and not directly supported for embedded scan-to-email setup on the printer itself, the best method is to scan using the HP App and then send the file through your AOL account.

 

Step-by-Step:

Install the HP App
Download from:
https://www.hp.com/in-en/shop/apps/hp-app.html

Open the HP App and Add Your Printer
Follow the prompts to connect your HP 9125e to the app.

Scan Your Document

• Tap Scan in the app.
• Choose Document Type, Resolution, and File Format.
• Tap Scan, then Save the file to your device.

Send via AOL Webmail

• Open your browser and log in to your AOL account.
• Compose a new email and attach the scanned file.
• Send it to your desired recipient.

This method gives you full control over the scanned file and avoids any compatibility issues with embedded email setups. If you'd like help customizing scan settings or organizing scanned files, I’d be happy to guide you further. 

You're doing everything right—let’s make your workflow feel effortless.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye