• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-05-2022 04:12 PM - last edited on ‎08-01-2026 06:40 AM by Moderator

HP Recommended
Product: HP ENVY Pro 6458 All-in-One Printer

I have 2 printers connected to HP App, a 4520 and a 6458.  Even when I have the 6458 selected, HP App is scanning from the 4520.  This just started happening and I can't figure out how to make it scan from my 6458 again!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2022 11:02 AM - last edited on ‎04-14-2026 03:54 AM by Moderator

HP Recommended

@BethG2

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Uninstall and reinstall the HP App and it should be ok.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!
 

 


 


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-11-2022 11:02 AM - last edited on ‎04-14-2026 03:54 AM by Moderator

HP Recommended

@BethG2

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Uninstall and reinstall the HP App and it should be ok.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!
 

 


 


I am an HP Employee

Was this reply helpful? Yes No

‎06-11-2022 11:38 AM

HP Recommended

I ended up uninstalling and reinstalling the app and the printer.  It is working now.

Was this reply helpful? Yes No

‎06-13-2022 12:28 AM

HP Recommended

 

I'm glad to hear that. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)

 

Give us some reinforcement by clicking the Accepted Solution button on my public post, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->