HP Assistant Scan to printer dialog will not open - no error message

[Brian-K]

Have just moved over from old win 7 pro 64bit sp 1 pc  to a newer recon model using smae printer with newly installed drivers and all recommended extra software

Now on Win 7 pro service pack 1 64 bit

Using newly installed HP Printer assistant and trying to scan, the "Scan document or photo" dialog will not open. It isnt greyed out or in any way different from all the other dialogs and there are no error messages.

Can anyone help please?

[Riddle_Decipher]

@Brian-K

I suggest a clean installation of the drivers to resolve this issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.

If the issue persists, try the below steps:

• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

When done, please go through the steps under this article to get started: Click here (Look under: How do I scan documents or photos into the computer?)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[ShlomiL]

Hi,

Please also try installing below patch:

ftp://ftp.hp.com/pub/printers/sclitefileassociation/SCLiteFix_299026.exe

Confirm any prompt if any such is seen, allow it 20-30 seconds and try opening the HP software again.

May you see any difference?

[Brian-K]

Thanks for the advice. However I have tried everything you suggest and still have the same problem.

[Brian-K]

Thanks, tried it but no difference.

[Brian-K · Accepted solution]

Just downloaded HP Print and Scan Doctor and ran it. I don't know what it did but the problem is fixed!