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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Photosmart C7250
Microsoft Windows 10 (32-bit)

HP Scan and Capture is the recommended scanning SW for older printers like my C7250.  It  works fine for several weeks or even a few months but then stops for an unknown reason and is very difficult to get working again.  I de-install the Scan and Capture SW, de-install the C7250....reinstall and try and get it to work and still it's a mystery whether it will or won't connect.

 

Right now Scan and Capture can't seem to find the C7250 even with the correct Hostname and/or IP address.

 

Any suggestions?

1 REPLY 1
HP Recommended

@DartySparty 

 

Scan and Capture requires that the printer software be installed.

 

Checking at your printer's homepage > Category Software and Drivers,

there is no longer any HP printer software listed for this printer and Windows 10.

 

If you still have a downloaded copy of the software, you could try reinstalling it.

If the printer software installs and is functional, HP Scan and Capture might start working again...

 

What to do?

You could look into other options.

 

This application is from Microsoft:

 Windows Scan

 

What else?

I have read (here in the Community) that VueScan works with almost any printer regardless of vintage.

VueScan is third party software.  I do not know if there is a free version of the software.

 

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References / Resources

 

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

 

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

 

 

What else?

Application controls / options

 

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 

 

Windows ScanMicrosoft Store (formally Windows Store) - Requires Windows 8 or higher

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP Photosmart C7250 All-in-One Printer 

 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.