HP Capture& Scan no driver

[Jolene126]

HP Officejet Pro 8034e in capture & scan program states there are no drivers. What do I do to fix this . I can print in other programs

[Raj_05]

Hi @Jolene126,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8034e is showing "no driver" in the HP Capture & Scan program but prints fine in other programs, it's likely an issue with the scanning drivers or software configuration. Here are a few steps to help resolve the issue.

Update or Install HP Scan Drivers:

• Go to the HP Support website and search for drivers for your HP OfficeJet Pro 8034e.
• Download and install the Full Feature Software or HP Easy Start. This should include all necessary drivers, including those for scanning.

Update HP Scan & Capture App:

• Ensure that the HP Scan & Capture application is up-to-date.
• If it is outdated, update it via the Microsoft Store or reinstall it by uninstalling it first, then downloading it again from the Microsoft Store.

Reinstall HP Printer Software:

• Sometimes reinstalling the full HP software package can resolve driver issues. Uninstall the printer from your computer:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click on your printer and select Remove Device.
  3. Restart your computer, then reinstall the software and drivers by downloading them from the HP website.

Check Windows Scanner Settings:

• Ensure your scanner is recognized in Windows:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click your printer, select Start Scan.
  3. If no scanner is found, use the Windows Scan app or Windows Fax and Scan to check if the issue persists across different software.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor. This diagnostic tool can automatically identify and resolve scanning issues.

Check Firewall/Antivirus Settings:

• Sometimes firewall or antivirus software can block communication with the scanner. Temporarily disable your firewall or antivirus and try scanning again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support