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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-15-2025 04:52 PM

HP Recommended
Operating System: Microsoft Windows 11

I need a HP Color LaserJet Pro MFP 3301-3304 3388 Printer Series driver for a surface ARM processor.

I think the printer is working, but I can't get the scanner software to install.

Do you have any scanner software with the scanner driver for the surface ARM processor?

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1 REPLY 1

‎04-16-2025 08:04 AM

HP Recommended

@afterhours_supp, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Smart Universal Printing Driver (HP Smart UPD) for Windows Surface ARM! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The HP Color LaserJet Pro MFP 3301-3304 and 3388 series printers are supported by the HP Smart Universal Print Driver (HP Smart UPD) version 3.08.1.2731 and are compatible with ARM64 architecture. However, for scanner functionality, further installation might be required

.

To ensure full functionality including scanning capabilities on your Surface ARM device, follow these steps:

Download HP Smart UPD

Download the latest version of the HP Smart UPD compatible with ARM64 from the HP Support site.

 

Install HP Smart UPD

Install the downloaded driver following the on-screen instructions.

 

Install Full Feature Software and Drivers

Install the full feature software and drivers for your HP Color LaserJet Pro MFP 3300 series from the HP Support website. These packages contain the scanning software needed for full functionality.

 

Instructions:

  1. Go to HP Support.
  2. Search for "HP Color LaserJet Pro MFP 3301-3304, 3388 printer series."
  3. Download the full feature software and drivers compatible with ARM processors.

Connect Printer to Surface Device

Ensure your printer is connected to your Surface device. Follow the instructions provided in the installation guides.

 

Verify Scanner Installation

Once the scanner software is installed, verify if you can access scanning functionalities.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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