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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-12-2019 01:51 AM - edited ‎09-12-2019 08:49 AM

HP Recommended
Product: LaserJet Pro MFP M277dw
Operating System: macOS 10.14 Mojave

I am having a problem scanning in a document. With either the ADF or flatbed, the scanned document comes out horribly skewed. When using the flatbed, the overview scan looks fine but then when I do the final scan it is skewed. This skewed condition persists in either text of B&W mode but color mode works fine as seen in the last image. Using the ADF, even color does not work properly. So, I am limited to flatbed, color scans. Any idea how to fix this for the other modes? Obviously it can scan properly. It just is not. Is there a problem talking to Apple Preview? That is the program I am using to import the scans.

 

Preview Scan B&WPreview Scan B&WResulting scan documentResulting scan documentPreview scan colorPreview scan colorResulting color documentResulting color document

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-12-2019 02:01 PM

HP Recommended

I solved my own problem: I was using the default ePrint driver from Apple. I installed the HP driver and now everything works fine.

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1 REPLY 1

‎09-12-2019 02:01 PM

HP Recommended

I solved my own problem: I was using the default ePrint driver from Apple. I installed the HP driver and now everything works fine.

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