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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-21-2024 09:25 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Hi,

I have the following printer a HP Color LaserJet Pro MFP M283fdw

 

I have a question about installation.

 

There is a plastic strip under ADF Scanner tray that I am unsure I am meant to remove or not.

 

Please see the images: Full_Picture.JPEG and Partial_Picture.JPEG

 

I have indicated it with the red and blue arrows on the picture.


My questions:

 

1. Should I remove this plastic strip?
2. What is it used for.

 

Thanks
Ward

 

 

Full_Picture.JPEGPartial_Picture.JPEG

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2024 10:32 PM

HP Recommended

DO NOT REMOVE!!!! That strip is what guides the paper into the exit rollers of the ADF. If you remove it the ADF will jam constantly. The icon you circled clearly denotes Do not remove and yet people still do. Don't feel singled out,  I have had some IT pros I deal with remove them. Costs about $30.00 for a replacement and that is not covered under warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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3 REPLIES 3

‎11-21-2024 10:32 PM

HP Recommended

DO NOT REMOVE!!!! That strip is what guides the paper into the exit rollers of the ADF. If you remove it the ADF will jam constantly. The icon you circled clearly denotes Do not remove and yet people still do. Don't feel singled out,  I have had some IT pros I deal with remove them. Costs about $30.00 for a replacement and that is not covered under warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-21-2024 10:36 PM

HP Recommended

Hi,

 

Repairtrooper thanks so much. I had a feeling not to remove it.

 

I checked in the manual and could not find any specific mention of it - which made me curious.  (Unless it is documented and I missed it).

 

Fortunately, I have not removed it.

 

Thanks again for clearing this up.

 

Ward 

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‎01-09-2025 03:14 PM

HP Recommended

What is the replacement part # and where can it be purchased?

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