• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-21-2024 09:25 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Hi,

I have the following printer a HP Color LaserJet Pro MFP M283fdw

 

I have a question about installation.

 

There is a plastic strip under ADF Scanner tray that I am unsure I am meant to remove or not.

 

Please see the images: Full_Picture.JPEG and Partial_Picture.JPEG

 

I have indicated it with the red and blue arrows on the picture.


My questions:

 

1. Should I remove this plastic strip?
2. What is it used for.

 

Thanks
Ward

 

 

Full_Picture.JPEGPartial_Picture.JPEG

Category:
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2024 10:32 PM

HP Recommended

DO NOT REMOVE!!!! That strip is what guides the paper into the exit rollers of the ADF. If you remove it the ADF will jam constantly. The icon you circled clearly denotes Do not remove and yet people still do. Don't feel singled out,  I have had some IT pros I deal with remove them. Costs about $30.00 for a replacement and that is not covered under warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Reply
Was this reply helpful? Yes No
2 REPLIES 2

‎11-21-2024 10:32 PM

HP Recommended

DO NOT REMOVE!!!! That strip is what guides the paper into the exit rollers of the ADF. If you remove it the ADF will jam constantly. The icon you circled clearly denotes Do not remove and yet people still do. Don't feel singled out,  I have had some IT pros I deal with remove them. Costs about $30.00 for a replacement and that is not covered under warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No

‎11-21-2024 10:36 PM

HP Recommended

Hi,

 

Repairtrooper thanks so much. I had a feeling not to remove it.

 

I checked in the manual and could not find any specific mention of it - which made me curious.  (Unless it is documented and I missed it).

 

Fortunately, I have not removed it.

 

Thanks again for clearing this up.

 

Ward 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.