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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-03-2024 07:59 AM

HP Recommended

I am trying to connect my USB-drive to my HP Color LaserJet Pro MFP M477 printer but i keep getting an error that the file format is not recognized and that i should reformat it to FAT. but the USB-drive already is in FAT32.

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So why am i getting this error? to what format should i set the drive?

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2 REPLIES 2

‎08-03-2024 08:09 AM

HP Recommended

Did you tried a different USB drive ? 




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‎08-03-2024 08:23 AM

HP Recommended

No, i dont have another USB-drive. But the USB is brand new and works with other appliances.

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