HP DESKJET 2050 J510

[Andreagarzia31]

HI! i have a "hp deskjet 2050 j 510 all-in-one".

have a problem with the scanner, as I cannot scan documents. Plus the printer software can't detect it so I can't connect it. but the strange thing is that I can still print. I would be grateful if anyone could help me. Thanks in advance 

[sandytechy20]

@Andreagarzia31

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

4. Try to scan. If the error persists, continue to the next step.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.