Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post


HP Recommended
HP F4480 Scanner / Printer
Microsoft Windows 10 (64-bit)

Hi there, up until a couple of days ago i was successfully scanning photo's until today. Now my vintage F4480 can no longer connect to my Win10 computer at all. I tried and tried and tried again to install and update the drivers, but to no avail. Has anyone else encountered such a problem. I have sent numerous screen shots to the disbelieving tech support people in Brisbane Australia, whom where gob smacked that it was occuring. Got me stuffed. all help is greatly appreciated.

HP Support Agent
HP Support Agent
22,924 22,892 1,654 1,968
Message 2 of 2
Flag Post
HP Recommended

@slotback1972, Welcome to the HP Support Community!


I understand you are not able to scan photos. Do you get any errors while trying to scan?


Are you able to scan PDFs/documents?

Are you able to print?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.


Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation