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‎04-04-2017 09:08 AM

HP Recommended
Product: HP PHOTOSMART 7520E

I have a new printer (hp Office Jet Office Pro 6968)and it is working fine and is connected to the network.  I have (as far as I know) removed all data from my computer with regard to my old printer HP 7520E) .  However, when I turn on my computer I get an error message that reads "scan to computer is not available" and when I check this out they are referring to my old printer (HP 7529E).  As indicated, I have removed everything from my computer from the old printer, so how can I make HP understand that they are to STOP using my old printer which no longer exists on my computer?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2017 01:45 PM - edited ‎04-04-2017 01:53 PM

HP Recommended

Hi,

On your system tray, near the date and time, locate the Scan to PC Activation icon. double click it and you will see it refer to your old printer. (you will likely have two such icons as following: Capture.JPG)

 

Press Disable, uncheck the box to start the application and confirm, then restart and check for any change.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎04-04-2017 01:45 PM - edited ‎04-04-2017 01:53 PM

HP Recommended

Hi,

On your system tray, near the date and time, locate the Scan to PC Activation icon. double click it and you will see it refer to your old printer. (you will likely have two such icons as following: Capture.JPG)

 

Press Disable, uncheck the box to start the application and confirm, then restart and check for any change.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-04-2017 03:44 PM

HP Recommended

Thank you so much, I followed your instructions and they worked like a charm.  Thanks again.

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