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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-06-2022 05:16 PM - last edited on ‎09-07-2022 09:17 AM by Retired

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer
Operating System: Microsoft Windows 11

I bought this "All in one" printer and since day 1 every time I need to scan the HP "Smart" app cannot find the scanner.

The printer works fine - I can print and copy - but the scanner takes hours to troubleshoot every time I need to do a document. I have to call the tech line and each time they access my computer. It takes at least an hour to reload the software, works that night then next time i go to scan the scanner cannot be found.

I do not have a scan button on printer itself.

This has happened more times than I can count since Feb 2022 when I bought this product and it takes less time to go to staples to have them scan! I kept giving it "one more shot" but am totally frustrated by this and want to just return the stupid thing. 1 year tech support but my time is worth more than hours of 'free' tech support.

I am currently on hold for 1/2 hour for tech support when I got someone on line they want to call me back in an hour or 2 because their system is not working properly!

Who can I speak to???

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