HP DeskJet 4100e printer only prints color and half lines

[pleunerl]

I have a HP DeskJet 4100e printer. I am printing from a MacBook Pro M2 running Ventura 13.4. It will not print black. I have printed a Print Quality Diagnostic page multiple times and has not worked. I have cleaned it and aligned it multiple times as well. Here are the pages. 

[Nal_NR]

Hi @pleunerl,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer needs to be checked. 

Update the Firmware

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[pleunerl]

 This is what it is telling me. I have Ventura 10.5 for my operating system and does not show on the list.

[Nal_NR]

Hi @pleunerl,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!