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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-20-2022 01:18 AM - last edited on ‎07-22-2022 07:18 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I attempted to use HP Smart for scanning today, it requested that I sign in to my account, which I did. It then said that it could not scan from my HP DeskJet Plus 4120 All-in-One as the scanner was either not connected or was not compatible. It was working fine for scanning only a few days ago. I've checked that the USB connection is okay. Is it a coincidence that my HP dashboard says that my warranty expired today?

2 people had the same question
3 REPLIES 3

‎08-01-2022 11:54 AM

HP Recommended

@Distressed_Lady

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Uninstall and reinstall the HP Smart App and try.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-02-2022 07:57 AM

HP Recommended

As mentioned by some other community members, I found that I had to uninstall Microsoft's July Cumulative update KB5015807 in order to get the printer/scanner to work with HP Smart. I presume I will get the same problem again when I have to do a computer restart.

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‎08-03-2022 09:42 AM

HP Recommended

Is the issue resolved now?


I am an HP Employee

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