HP DeskJet GT 5820 All-in-One Printer slow Copying

[Peter149]

Hello,

On my DeskJet GT 5820 All-in-One printer black and white copying is taking very long time. But just scanning or printing is normal and faster. I tried hp dignostic tool but it did not find any issues. I tried resetting the printer by disconnecting the power cord from printer when it was switched on and connected the cord back after a minute but it did not fix the issue. I tried copying a page which had few lines of text in black it still took very long time to copy. Can someone please help me to fix this?

[Raj1788]

@Peter149

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-deskjet-gt-5820-all-in-one-printer-series/8109015/document/c... 

Restart the printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Peter149]

Hi Raj,

Thanks for the reply.

I did the hard reset as you mentioned but it did not make any difference. Firmware on the printer is up to date ie. 1829AR.

Please suggest what can be done.

Thanks.

[Raj1788 · Accepted solution]

@Peter149

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: https://www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[Peter149]

Appriciate your help Raj. Will contact support and check with them. Thank you.