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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-29-2020 11:16 AM

HP Recommended
Product: Surface Pro 7
Operating System: Microsoft Windows 10 (64-bit)

I have a Surface Pro 7 and I can not seem to change the Scan Source from the Glass to Feeder. I have uninstalled and reinstalled the software, I have restarted the surface several times, and nothing. I have used the HP Smart app to try to change the Source of the Scanner but when I try to change the scanner glass to Document Feeder the option is not available. I know the printer is an older model so I was wondering if this feature has been disabled. Thanks.

1 REPLY 1

‎07-03-2020 07:35 AM - edited ‎07-03-2020 07:35 AM

HP Recommended

@kobe8la24, Welcome to the HP Support Community!

 

This printer model is not supported by the HP Smart app. Few features may not work.

 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Open the Printer Assistant and try scanning. Click here to know how to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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