HP Deskjet 1513's Scanner Icon disappear

[holi]

Initially there was the scanner icon on the top right corner, but not able to click or make it highlighted. In the past, I could click on it and the scanning feature opened. 

Then I tried to reset the printer using Mac's system preference, but the scanner icon disappeared after reset. Could not figure out how to install it back.

Please help. Thanks, Benny/Holi

[Dvortex · Accepted solution]

Hello, @holi - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are having issues while scanning using your Deskjet 1513 printer. I will certainly try to assist you with the best of my knowledge 🙂

Let’s first reset the printing system and add the printer using the non-airprint drivers which could fix the issue. Here are the steps:
 

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

If the issue still persists, then I would suggest using the HP Easy Scan app to scan. Download the HP Easy scan from here: http://hp.care/2cXZaB1

Once the Easy scan is installed, open the app and then try to scan.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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