HP Deskjet 2700 can print, but cannot scan?

[GerardGerardx]

HP Deskjet 2700 can print, but cannot scan?

[Kuroi_Kenshi]

Hi @GerardGerardx,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer unable to scan! 

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following troubleshooting steps:

1. Restart Your Printer & Computer

• Turn off your printer, unplug it for 2 minutes, and then plug it back in.
• Restart your computer.
• Try scanning again.

2. Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor.
• Follow the on-screen instructions to detect and fix scanning issues.

3. Check Scanner Software & Drivers

For Windows:

• Open Control Panel > Programs & Features and uninstall HP printer software.
• Go to the HP DeskJet 2700 Drivers page and install the latest Full Feature Driver.
• Restart your PC and try scanning again.

For macOS:

• Use HP Smart App from the App Store.
• If scanning does not work, reset the printing system:
  • Go to System Preferences > Printers & Scanners
  • Right-click on your printer and select Reset Printing System
  • Reinstall the printer and try scanning.

 

[Kuroi_Kenshi]

4. Check Windows Scan Service

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to Windows Image Acquisition (WIA).
• Make sure it is Running and set to Automatic.
• If it is Stopped, right-click and select Start.

5. Try Using Windows Fax & Scan or Paint

• Open Windows Fax & Scan (Search in Start Menu).
• Click New Scan and check if the scanner is detected.
• Alternatively, try opening MS Paint > File > From Scanner or Camera to scan.

6. Check Connection (USB/WiFi)

• If using USB, try a different cable/port.
• If using WiFi, ensure your printer and computer are on the same network.
• Restart your WiFi router if needed.

7. Reset the Printer

• Press and hold the Power button and the Cancel button together for 10 seconds.
• The printer will reset, then try scanning again.

If the issue persists, let me know which troubleshooting steps you tried, and I’ll help further! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

.

[GerardGerardx]

Yes, I was able to fix it.  I hard-wired the printer to the computer and the internet router. And it was able to recognize it and self-load its drivers. Prints and scans now.

Thank you,

Gerardo

[Kuroi_Kenshi]

Hi @GerardGerardx,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,