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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

HP Deskjet 2734e will print to computer but will not scan. It is a wireless setup using HPSmart.

When the document is on the flatbed & I select scan on my computer the HPSmart app opens but

there is icon or button to start the scan.  It is blank. Everything is connected to the correct wireless network.

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