HP Deskjet 3050 Alignment Issues after installing new ink cartridges

[Ruby291]

I have a HP Deskjet 3050 and I've had it for several years.  I replaced the tri-color HP61 cartridge and now I cannot get it to align.  Therefore, I cannot copy or scan.  This is the first time this has happened.  I rechecked and followed all the protocols with no success. How can I fix the problem?

Thank you

[The_Fossette]

@Ruby291

I reviewed your post and I understand that you are getting alignment error after replacing the cartridge.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-deskjet-3050-all-in-one-printer-series-j610/4066450/document...

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Ruby291]

Thank you for responding. I have tried all those steps with no success.  I am not able to perform an alignment, therefore, I cannot copy or scan.  In order to print, I simply click the "do not align" when prompted, it will print.  However, if I click "scan" when prompted, it tells me the system is busy.  I have ran out of options except for taking it in to a service center.

[The_Fossette]

@Ruby291

I recommend you update the printer firmware following the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe