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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-10-2019 06:04 AM

HP Recommended
Product: HP Deskjet 3055A
Operating System: Microsoft Windows 10 (32-bit)

I've recently had to replace my previous laptop (which used Windows 8.1) by one which uses Windows 10.  I regularly used my HP Deskjet 3055A with my old laptop for printing and scanning, and have now successfully connected it to my new laptop, but although it still prints without any problem, the HP Printer Assistant menu has disappeared.  When I do manage to open the Scan dialog (which is not easy to find), although I can scan a document, the HP 3055A no longer allows me to save it as a PDF.  The only options it offers are BMP, JPG, PNG or TIF.  Having checked on this forum I've just downloaded the latest version of Adobe PDF reader, but this has not solved the problem.  What should I do now?  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2019 08:13 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Alternatively, this link will also help to download and install the FULL feature software.

https://123.hp.com/us/en/

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-10-2019 08:13 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Alternatively, this link will also help to download and install the FULL feature software.

https://123.hp.com/us/en/

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎08-10-2019 09:02 AM

HP Recommended

Thank you so much.  That has fixed it! 🙂

Was this reply helpful? Yes No

‎08-10-2019 09:06 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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