HP Deskjet 3755 all-in-one

[JTF4]

My scanner is puttin a straight vertical line on any document I scan.  Obviously the scan plate is marred or scratched.  How do I clean it?  Where do I take it?

[Dilip_18]

Hi@JTF4,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing scanner issues with the HP DeskJet 3755 All-In-One Printer.  

I have a few recommendations 

• On the underside of the scanner lid above the strip of ADF glass, use a soft, lint-free cloth moistened with water to clean the upper white strip and metal strip (if applicable). In some cases, this is a glass strip similar to the ADF glass. note: Do not scrub or use paper-based wipes as this can scratch the surface.
• Click on this link for Vertical lines or streaks appear on copies and/or scans when copying and/or scanning from the automatic document feeder (ADF) https://support.hp.com/in-en/document/c06432233
• Vertical lines on copies, sent faxes, or scanned documents are typically caused by dirt, ink, corrective fluid, or other debris stuck on the ADF scanner glass. Cleaning the ADF scanner glass properly should resolve this issue.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[JTF4]

How do I get to the underside of the scanner lid?  This is not a flatbed scanner with a cover that lifts up.  It is an auto feed scanner with a rigid slot that documents are fed into.  There is no way that I can see to get at the glass directly.  How many times do I need to say this?

[Dilip_18]

Hi@JTF4,

Thank you for responding, I appreciate your time and effort. I apologize for the Inconvenience. 

I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[JTF4]

Clicking on that link is how I got to you in the first place.  What will be different?

It has been suggested that there may not be a way to get at the glass to clean it.  If that is the case I accept it.  But giving me directions that don't apply to my printer just disappoints me.

[Dilip_18]

Hi@JTF4,

Thank you for responding, I appreciate your time and effort. 

I apologize for the Inconvenience. Going forward, we are going to take steps to ensure that this situation does not happen again. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[JTF4]

Dilip,

Just to be clear, are you confirming that there is no way to clean this unit?

[JTF4]

Just to be clear, are you confirming that there is no way to clean this unit?

[Dilip_18]

Hi@JTF4,

Thank you for responding, I appreciate your time and effort. 

Please click on this link for the HP DeskJet 3755 All-in-One Printer Manual for more details. https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/1126203...

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[JTF4]

Hi Dilip,

Rather than answering my question, your previous response referred me to the links to the 3755 owners manuals.  So I went there. 

My Adobe Reader is up to date.  I clicked on the User Guide link, thinking that maybe there is something that addresses my issue.  Unfortunately, when I click on the link, my screen goes blank for a second, and then returns to where it was.  No document is downloaded or opened.

So I am still at square one.  Do I have to take this to Palo Alto  to get someone to give me an answer?