HP Deskjet 3760 offline according to the HP app but can print from other apps

[zkunsagi]

hi. I connected my printer to my computer. I can print with all documents from Word and Office etc. But I cannot scan from the HP app. It seems that the same printer is 'offline' when i open the HP app. but the printer is on, the small blue light is on (not blinking). It is connected via wifi.

Can anybody help? thank you

[TEJ1602]

@zkunsagi, Welcome to HP Support Community!

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Try scanning.

Also, refer to the document HP Printers - How to Scan (Windows) for alternate scanning methods.

Hope this helps! Keep me posted. 

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