HP Digital Fax option not available in HP Smart

[Gil57]

Hi all,

I am trying to set up a digital fax to receive faxes to a folder instead of printing them out.

I have followed the instructions on the manual, however in the manual there is a 'HP Digital Fax' option under the 'Fax' tab, whereas on my HP Smart app there is no such option.

Your assistance is appreciated

Gil

[Nal_NR]

Hi @Gil57,

Welcome to the HP Support Community. 

I'd like to help!

You may refer to this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gil57]

in the manual there is a 'HP Digital Fax' option under the 'Fax' tab, whereas on my HP Smart app there is no such option

[Nal_NR]

Hi @Gil57,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!