HP ENVY 5640 - Issue to scan several pages et send them into a single pdf document

[Philippe45]

Hello

I have an HP ENVY5640 printer that works on a network and I recently got an HP Elitebook PC with Windows 10. I can no longer scan several pages to group into a single pdf file. The menu on the printer no longer allows this.

What solution? Thank you for your help.
Ph

[Vjx]

Hello Philippe45 ,

Thank you for reaching out. Regarding your query on HP ENVY 5640 - Issue to scan several pages et send them into a single pdf document that you’re experiencing.

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/us-en/drivers/hp-envy-5640-e-all-in-one-printer-series/6583033

https://support.hp.com/in-en/product/setup-user-guides/hp-envy-5640-e-all-in-one-printer-series/6583...

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS)

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

How to Fix Common HP Printer Problems

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

HP PCs - Downloading or updating software and drivers

https://support.hp.com/za-en/document/ish_2857204-2362249-16

This will help us narrow down the cause and suggest the best fix