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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-17-2020 01:29 PM

HP Recommended
Product: HP ENVY 5643

HP ENVY 5643 I cant figure out how to scan to pdf

 

Tags (1)
1 REPLY 1

‎04-20-2020 03:57 AM

HP Recommended

Hi @Breezer1

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

 

To better assist you - What's the operating system installed on the computer?

 

While you respond to that, please try these steps - 

 

HP Printers - How to Scan (Windows)

 

HP Printers - How to Scan (Mac) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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