HP ENVY 7460 - Paper feeder problem.

[Bryan30]

My HP ENVY 7640 printer top paper feeder is not working properly. The paper feeder takes in the paper when scanning, but stops feeding just before the end of the paper & as a result the scan can never complete. The problem is with the paper feeder settings or possibly the printer feeder mechanism; I do not know.. Can anyone help with this issue please?

[Kumar0307]

Hi @Bryan30

Welcome to the HP Support Community. I understand the automatic feeder is not working fine. I'd be happy to assist you.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Also, Clean the ADF rollers and the separator pad

Refer to the steps in this document.

Hope this helps! Keep me posted. 

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