HP ENVY 7640 will not scan to email - Problem connecting with server

[Grace1313]

I used to be able to scan to email from my HP Envy 7640 printer  I'm no longer able to scan to email and keep getting the error message "The printer could not connect to Web Services".  I am able to print documents so I know the internet connection is working. I have disconnected (unplugged) both the printer and modem and plugged back in (as suggested in another reply to the same question) I still receive the error message.  How can this be fixed so I'm able to scan to email?

[Jay_G24 · Accepted solution]

Hi @Grace1313,

I'd like to help!

I understand you are unable to connect to webservices.

Try the below suggestions -

Restart the computer, printer, and router

To resolve any connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before you continue.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer.

Close all running programs on your computer, and then shut down the computer.

Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Try to connect to webservices and then scan to email.

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Have a great day!

[Grace1313]

I wasn't able to disable the Web Services via the IP Address like in the suggestion.  However, I was able to disable the Web Services and re-enable it on the printer itself.  I am now able to scan to email.  Thank you for all the suggesstions.

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!