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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY Pro 6455 All-in-One Printer
Microsoft Windows 10 (64-bit)

When I open the HP Smart center and press scan it requires me to sign in to my HP account.  When I sign in it just gives me the circle of death for hours.  I've tried several times, cleared cache, rebooted, etc...  Clearly it's not my account, I had to sign in to create this post.  Do I need to update some drivers? 

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