HP ENVY photo 6222 printer won't scan, just keeps asking me to download software

[GG1940]

This printer is hardly used but print quality is bad and now I can't get it to scan.  Apparently it is out of warranty so my question to community is it better to just toss it and look for something better or are such thinks not worth the frustration to fix.  I've spent way too much time so far trying to follow instructions online that don't make any difference! 

[Dragon-Fur]

@GG1940 

Welcome to the HP Community --

You must, of course, do what is best for your situation.

Yes, there comes a time when the effort to do anything must be measured against the results.

Printers are meant to be used about once a week to keep the mechanics happy and healthy.

What? 

If the printer is shut down in between the rare times is it used, the ink might dry out, necessary self-maintenance won't be done, and the printer might fall off the network when it is finally rebooted.

If the printer is left switched on and allowed to enter in a low-power mode, it will be more likely to be available when needed. 

Generally a well made -- and well maintained -- printer will last and provide service well beyond the short warranty period.

True -- "stuff happens" -- You might need to intervene regardless of the type of care provided to the hardware.

What you do about the software depends on the Operating System / version.

================================

Printer  - Print Quality

Category Troubleshooting - Select Topic  Print > Sub-topic Print Quality

Check document list.

Includes this one:

 Print quality issues

================================

Printer - Scan

Category Troubleshooting - Select Topic  Scan

Check document list.

Includes this one:

Resolve scan quality problems on HP printers

================================

Printer - Software

The following is relevant to a supported version of Windows

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 6222 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"