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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Maltesar_0-1708339413959.png

Since the latest Update of the App (2.0.0) it is not launching anymore.

I updated the mac to the latest Mac OS (Ventura) after that crashes started and rebooted the system. The App still crashes on launch.

 

This is the crash report:

```

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: HP Easy Scan [2862]
Path: /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
Identifier: com.hp.EasyScanMac
Version: 2.0.0 (240214)
Build Info: Unknown-2.0.0.240214~2.0.0.240214
App Item ID: 967004861
App External ID: 857002111
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: xxx

Date/Time: 2024-02-19 11:41:18.3660 +0100
OS Version: macOS 14.3.1 (23D60)
Report Version: 12
Anonymous UUID: xxx

Sleep/Wake UUID: xxx

Time Awake Since Boot: 1100 seconds
Time Since Wake: 119 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: HP Easy Scan [2862]

Application Specific Information:
abort() called


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x181eba0dc __pthread_kill + 8
1 libsystem_pthread.dylib 0x181ef1cc0 pthread_kill + 288
2 libsystem_c.dylib 0x181dfda40 abort + 180
3 libc++abi.dylib 0x181ea9070 abort_message + 132
4 libc++abi.dylib 0x181e9912c demangling_terminate_handler() + 348
5 libobjc.A.dylib 0x181b3f98c _objc_terminate() + 144
6 libc++abi.dylib 0x181ea8434 std::__terminate(void (*)()) + 16
7 libc++abi.dylib 0x181eab7d0 __cxa_rethrow + 204
8 libobjc.A.dylib 0x181b59660 objc_exception_rethrow + 44
9 AppKit 0x1857eeb64 NSPerformVisuallyAtomicChange + 144
10 AppKit 0x1857f4d38 -[NSViewController view] + 160
11 HP Easy Scan 0x102f51ca4 0x102f2c000 + 154788
12 HP Easy Scan 0x102f4e6ec 0x102f2c000 + 141036
13 CoreFoundation 0x181fc39d0 -[NSSet makeObjectsPerformSelector:] + 176
14 AppKit 0x18578f2b4 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 824
15 AppKit 0x185784c58 loadNib + 340
16 AppKit 0x185784288 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 560
17 AppKit 0x185783f8c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 180
18 AppKit 0x185783db0 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 300
19 AppKit 0x1857774b8 NSApplicationMain + 488
20 dyld 0x181b710e0 start + 2360

Thread 1:
0 libsystem_pthread.dylib 0x181eece28 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x181eece28 start_wqthread + 0

Thread 3:: Dispatch queue: com.apple.root.background-qos
0 libsystem_kernel.dylib 0x181eb1808 semaphore_timedwait_trap + 8
1 libdispatch.dylib 0x181d40f28 _dispatch_sema4_timedwait + 64
2 libdispatch.dylib 0x181d41524 _dispatch_semaphore_wait_slow + 76
3 ImageCaptureCore 0x1a7dab2f8 __32-[ICDeviceManager getDeviceList]_block_invoke + 260
4 libdispatch.dylib 0x181d3ecb8 _dispatch_call_block_and_release + 32
5 libdispatch.dylib 0x181d40910 _dispatch_client_callout + 20
6 libdispatch.dylib 0x181d523cc _dispatch_root_queue_drain + 864
7 libdispatch.dylib 0x181d52a04 _dispatch_worker_thread2 + 156
8 libsystem_pthread.dylib 0x181eee0d8 _pthread_wqthread + 228
9 libsystem_pthread.dylib 0x181eece30 start_wqthread + 8

Thread 4:
0 libsystem_pthread.dylib 0x181eece28 start_wqthread + 0


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000
x4: 0x0000000181ead377 x5: 0x000000016ced2de0 x6: 0x000000000000006e x7: 0x0000000000000880
x8: 0x4b0508e93d766a1a x9: 0x4b0508e8e50a365a x10: 0x0000000000000200 x11: 0x000000000000000b
x12: 0x0000000000000000 x13: 0x00000000001ff800 x14: 0x00000000000007fb x15: 0x00000000a2e2d026
x16: 0x0000000000000148 x17: 0x00000001e184b2f8 x18: 0x0000000000000000 x19: 0x0000000000000006
x20: 0x00000001d87c5c40 x21: 0x0000000000000103 x22: 0x00000001d87c5d20 x23: 0x0000000102fdb828
x24: 0x0000000102fd2000 x25: 0x0000000102fd2000 x26: 0x0000000000000000 x27: 0x0000007600000004
x28: 0x0000000000000076 fp: 0x000000016ced2d50 lr: 0x0000000181ef1cc0
sp: 0x000000016ced2d30 pc: 0x0000000181eba0dc cpsr: 0x40001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

```

3 REPLIES 3
HP Recommended

Bonjour,

Je suis parvenu à régler le problème en désinstallant l'application HP Officejet Pro 8740 que j'avais installé il y a quelques années.

J'ai ensuite désinstaller HP Easy Scan.

Je suis aller télécharger l'application HP SMART depuis le portail HP Support pilotes. (Attention: Bien sélectionner le système d'exploitation concerné. Pour moi: Mac OS13)

J'ai également installer Hp Utility Version 5.53.0 puis HP Easy Scan Version 2.0.0.

Je suis ravi, grâce à l'application HP Utility, de retrouver la possibilité de numérisation en recto ou recto-verso depuis l'écran de l'imprimante.

Les documents numérisés ne sont pas stockés dans Images mais dans le dossier HP Smart sur iCloud Drive

Bon courage

HP Recommended

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

I work on behalf of HP
HP Recommended

I have the same since HP Easy Scan was updated to version 2.0.0

on my old Mac mini with macOS Catalina 10.15.7 and Easy Scan 1.10.0 everything works with the same scanner.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               HP Easy Scan [24362]
Path:                  /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
Identifier:            com.hp.EasyScanMac
Version:               2.0.0 (240214)
Build Info:            Unknown-2.0.0.240214~2.0.0.240214
App Item ID:           967004861
App External ID:       857002111
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2024-02-22 09:12:47.8863 +0100
OS Version:            macOS 14.2.1 (23C71)
Report Version:        12
Bridge OS Version:     8.2 (21P2057)
Anonymous UUID:        7BDF7B89-470B-AE27-30D2-E24DED121CF4
 
 
Time Awake Since Boot: 330000 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
 
Termination Reason:    Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process:   HP Easy Scan [24362]
 
Application Specific Information:
abort() called
 
 
Kernel Triage:
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter
 
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x7ff8176167a2 __pthread_kill + 10
1   libsystem_pthread.dylib          0x7ff81764ef30 pthread_kill + 262
2   libsystem_c.dylib                0x7ff81756da49 abort + 126
3   libc++abi.dylib                  0x7ff817607c72 abort_message + 241
4   libc++abi.dylib                  0x7ff8175f9e1a demangling_terminate_handler() + 266
5   libobjc.A.dylib                  0x7ff81729846e _objc_terminate() + 96
6   libc++abi.dylib                  0x7ff8176070cb std::__terminate(void (*)()) + 6
7   libc++abi.dylib                  0x7ff817609c14 __cxa_rethrow + 100
8   libobjc.A.dylib                  0x7ff8172a966c objc_exception_rethrow + 37
9   AppKit                            0x7ff81ad81f54 NSPerformVisuallyAtomicChange + 178
10  AppKit                            0x7ff81ad8a551 -[NSViewController view] + 123
11  HP Easy Scan                         0x10bcf3a8b 0x10bcc7000 + 182923
12  HP Easy Scan                         0x10bcef962 0x10bcc7000 + 166242
13  CoreFoundation                    0x7ff81771fb2f -[NSSet makeObjectsPerformSelector:] + 231
14  AppKit                            0x7ff81ad16c40 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1348
15  AppKit                            0x7ff81ad0b3c9 loadNib + 413
16  AppKit                            0x7ff81ad0aaf5 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 1592
17  AppKit                            0x7ff81ad0a3c8 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201
18  AppKit                            0x7ff81ad0a1a5 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 399
19  AppKit                            0x7ff81acfcc48 NSApplicationMain + 567
20  dyld                              0x7ff8172c4386 start + 1942
 
Thread 1::  Dispatch queue: com.apple.root.background-qos
0   libsystem_kernel.dylib            0x7ff81760f9c2 semaphore_timedwait_trap + 10
1   libdispatch.dylib                0x7ff8174a7aeb _dispatch_sema4_timedwait + 73
2   libdispatch.dylib                0x7ff8174a7f37 _dispatch_semaphore_wait_slow + 58
3   ImageCaptureCore                  0x7ff91e742968 __32-[ICDeviceManager getDeviceList]_block_invoke + 257
4   libdispatch.dylib                0x7ff8174a62e6 _dispatch_call_block_and_release + 12
5   libdispatch.dylib                0x7ff8174a759a _dispatch_client_callout + 8
6   libdispatch.dylib                0x7ff8174b699d _dispatch_root_queue_drain + 879
7   libdispatch.dylib                0x7ff8174b6f22 _dispatch_worker_thread2 + 152
8   libsystem_pthread.dylib          0x7ff81764bc06 _pthread_wqthread + 262
9   libsystem_pthread.dylib          0x7ff81764ab97 start_wqthread + 15
 
Thread 2:
0   libsystem_pthread.dylib          0x7ff81764ab88 start_wqthread + 0
 
Thread 3:
0   libsystem_pthread.dylib          0x7ff81764ab88 start_wqthread + 0
 
 
Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007ff7b4237ce8  rdx: 0x0000000000000000
  rdi: 0x0000000000000103  rsi: 0x0000000000000006  rbp: 0x00007ff7b4237d10  rsp: 0x00007ff7b4237ce8
   r8: 0x00007ff7b4237bb0   r9: 0x00007ff7b4237e10  r10: 0x0000000000000000  r11: 0x0000000000000246
  r12: 0x0000000000000103  r13: 0x0000003000000008  r14: 0x00007ff85ac70b80  r15: 0x0000000000000016
  rip: 0x00007ff8176167a2  rfl: 0x0000000000000246  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x02000148 
Trap Number:     133
 
 
Binary Images:
       0x10bfe7000 -        0x10bff6fff libobjc-trampolines.dylib (*) <d413ddb6-5356-3966-be97-ab6fe09421a2> /usr/lib/libobjc-trampolines.dylib
       0x10c341000 -        0x10c368fff com.hp.scan.HPScanOutputMgr (2.0.0) <2b65f529-1a0f-3b96-bf98-e4dbefaf9e7d> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanOutputMgr.framework/Versions/B/HPScanOutputMgr
       0x10c201000 -        0x10c240fff com.hp.scan.HPScanCaptureMgr (2.0.0) <4c1c4fe9-9d73-3342-858b-c077088a8030> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/HPScanCaptureMgr
       0x10c4b7000 -        0x10c4fefff com.hp.scan.HPScanAnalysis (2.0.0) <ef5b4e73-c826-3b91-9d7d-960cf53f920f> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/HPScanAnalysis
       0x1103b9000 -        0x111860fff com.hp.ScanSDK.lib (1.3) <b472021d-f4ea-3925-bdb7-4a99384a966d> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanOutputMgr.framework/Versions/B/Frameworks/HPScan_macOS.framework/Versions/A/HPScan_macOS
       0x10c863000 -        0x10c9cafff libopencv_core.dylib (*) <a91462c4-883d-346c-841a-00d37ca63bf6> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_core.dylib
       0x10ca03000 -        0x10cb6afff libopencv_highgui.dylib (*) <956d0a78-8e40-3fe5-8a00-0b6432acc21b> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_highgui.dylib
       0x10cb97000 -        0x10ccdafff libopencv_imgproc.dylib (*) <921b403d-ee09-31a6-b245-2cc4cbdd3f06> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_imgproc.dylib
       0x10c299000 -        0x10c2e8fff libopencv_objdetect.dylib (*) <4b70be11-16d0-3b03-b50c-2005d1e6d26b> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_objdetect.dylib
       0x10bcc7000 -        0x10bd4afff com.hp.EasyScanMac (2.0.0) <94cfabc3-4407-356f-b77b-a13c240c28a6> /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
    0x7ff81760e000 -     0x7ff817648ff7 libsystem_kernel.dylib (*) <9927a0a9-dfa8-3ffa-88d8-62055f37a137> /usr/lib/system/libsystem_kernel.dylib
    0x7ff817649000 -     0x7ff817654fff libsystem_pthread.dylib (*) <a9ba8a53-d774-3fe9-8bde-64187bff7ea9> /usr/lib/system/libsystem_pthread.dylib
    0x7ff8174ee000 -     0x7ff817575fff libsystem_c.dylib (*) <29a0020e-3766-39df-80fe-9aa731847daa> /usr/lib/system/libsystem_c.dylib
    0x7ff8175f5000 -     0x7ff81760dfff libc++abi.dylib (*) <a6d9f2ab-2afb-3b73-8a35-ebde8a7e4891> /usr/lib/libc++abi.dylib
    0x7ff81727c000 -     0x7ff8172bdff8 libobjc.A.dylib (*) <7e3b4177-738a-305c-93aa-d9e395b96b9d> /usr/lib/libobjc.A.dylib
    0x7ff81acf9000 -     0x7ff81c105ffb com.apple.AppKit (6.9) <20292f0b-3eb2-3566-91e2-ea657457d71d> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7ff8176af000 -     0x7ff817b49fec com.apple.CoreFoundation (6.9) <37924b83-2695-3956-b7ee-657a50e43c18> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff8172be000 -     0x7ff81735a3bf dyld (*) <ab17bf63-259b-3b48-8d70-863166a2191c> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
    0x7ff8174a4000 -     0x7ff8174eaffd libdispatch.dylib (*) <895cad19-704c-3ff8-b148-23689a163b12> /usr/lib/system/libdispatch.dylib
    0x7ff91e6e4000 -     0x7ff91e766ff0 com.apple.ImageCaptureCore (1873.2.5) <7930a507-deaf-311c-941a-06a995982f7c> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=822.8M resident=0K(0%) swapped_out_or_unallocated=822.8M(100%)
Writable regions: Total=613.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=613.3M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
ColorSync                          212K       25 
CoreServices                       164K        1 
Foundation                          16K        1 
Kernel Alloc Once                    8K        1 
MALLOC                           599.5M       40 
MALLOC guard page                   32K        8 
STACK GUARD                       56.0M        4 
Stack                             9752K        4 
VM_ALLOCATE                         12K        3 
__CTF                               824        1 
__DATA                            47.2M      548 
__DATA_CONST                      36.1M      349 
__DATA_DIRTY                      1530K      192 
__FONT_DATA                        2352        1 
__LINKEDIT                       185.2M       12 
__LLVM_COV                         432K        4 
__OBJC_RO                         71.1M        1 
__OBJC_RW                         2169K        2 
__TEXT                           637.7M      566 
dyld private memory                260K        2 
mapped file                      185.6M       24 
shared memory                      780K       16 
===========                     =======  ======= 
TOTAL                              1.8G     1806 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"HP Easy Scan","timestamp":"2024-02-22 09:12:48.00 +0100","app_version":"2.0.0","slice_uuid":"94cfabc3-4407-356f-b77b-a13c240c28a6","adam_id":"967004861","build_version":"240214","platform":1,"bundleID":"com.hp.EasyScanMac","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.2.1 (23C71)","roots_installed":0,"name":"HP Easy Scan","incident_id":"43645925-CD6D-4DAE-8571-B6DA7DD61C1E"}
{
  "uptime" : 330000,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro15,4",
  "coalitionID" : 29462,
  "osVersion" : {
    "train" : "macOS 14.2.1",
    "build" : "23C71",
    "releaseType" : "User"
  },
  "captureTime" : "2024-02-22 09:12:47.8863 +0100",
  "codeSigningMonitor" : 0,
  "incident" : "43645925-CD6D-4DAE-8571-B6DA7DD61C1E",
  "pid" : 24362,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2024-02-22 09:12:47.4992 +0100",
  "procStartAbsTime" : 334219526172023,
  "procExitAbsTime" : 334219912383216,
  "procName" : "HP Easy Scan",
  "procPath" : "\/Applications\/HP Easy Scan.app\/Contents\/MacOS\/HP Easy Scan",
  "bundleInfo" : {"CFBundleShortVersionString":"2.0.0","CFBundleVersion":"240214","CFBundleIdentifier":"com.hp.EasyScanMac"},
  "buildInfo" : {"SourceVersion":"2.0.0.240214","BuildVersion":"2.0.0.240214"},
  "storeInfo" : {"storeCohortMetadata":"10|date=1708587000000&sf=143459&pgtp=Software&pgid=967004861&prpg=Search_osx&ctxt=Search&issrch=1&lngid=57","itemID":"967004861","deviceIdentifierForVendor":"2C840352-886A-564E-AC14-C610163F7D40","thirdParty":true,"softwareVersionExternalIdentifier":"857002111"},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.hp.EasyScanMac",
  "crashReporterKey" : "7BDF7B89-470B-AE27-30D2-E24DED121CF4",
  "codeSigningID" : "com.hp.EasyScanMac",
  "codeSigningTeamID" : "6HB5Y2QTA3",
  "codeSigningFlags" : 570442241,
  "codeSigningValidationCategory" : 4,
  "codeSigningTrustLevel" : 4294967295,
  "bridgeVersion" : {"build":"21P2057","train":"8.2"},
  "sip" : "enabled",
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AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x870), wl0: Jul  8 2023 00:34:19 version 16.20.371.0.3.6.125 FWID 01-52f5532e
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