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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-26-2024 01:51 PM

HP Recommended

I usually use HP Easy Scan on Mac OS 12.7.3 to scan my documents, but after updating the HP Easy Scan program from 1.10.0 to 2.0.0, I cannot open the application. Please tell me how to solve this problem?

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‎03-28-2024 02:15 PM

HP Recommended

I have exactly the same issue.

I have installed and configured a new printer today (HP OfficeJet Pro 9730e).

I launched HP Easy Scan app (version 1.10.0) which worked fine, but as my printer is very recent, I thought it would be better to use the updated version of HP Easy Scan (version 2.0.0).

Unfortunately this new version is crashing when starting !!!

 

I believe the solution would be to go back to version 1.10.0 of HP Easy Scan,

but where could I download a copy of version 1.10.0 ? (the AppStore only provides the latest version)

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