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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

HP Easy Scan App crashes when saving pdf to desktop on Macbook Pro with OS 14.3.1 Sonoma.  Just updated the app two days ago.  The scan works fine, but when trying to save the window has some weird text at the bottom, pressing save crashes the app, and one is led back to restarting the app and restoring the scan.  Multiple tries don't fix this.  Restarting Macbook and the printer (HP Officejet Pro 8710) makes no difference.  It worked fine up to the last app update two day ago.

2 REPLIES 2
HP Recommended

Using Easy Scan 2.0 with Mac Sonoma 14.3.1, I can scan and save via Command-S, but I cannot edit.  Edit options are grayed out, and when I type Command-E as usual, the app closes.  I also have the weird text at the bottom of the save window.

HP Recommended

Same issue with me as well. HP needs to provide a solution for this ASAP

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