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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-02-2024 04:00 AM

HP Recommended
Product: HP ENVY Pro 6430 All-in-One Printer

Since the latest and  newest update I have had my HP Easy Scan crash on many occasions - unable to edit scan prior to saving, and many other issues.

 

This update is nothing but an inefficient waste of my time having to redo many pages of scanning that have already been processed up to the point of saving.

 

What is the solution? 

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4 people had the same question
1 REPLY 1

‎03-28-2024 02:11 PM

HP Recommended

I have obviously the same issue.

(I am only running MacOS Monterey 12.7.4, but HP Easy Scan just crashes each time I try to launch it)

I have installed and configured a new printer today (HP OfficeJet Pro 9730e).

I launched HP Easy Scan app (version 1.10.0) which worked fine, but as my printer is very recent, I thought it would be better to use the updated version of HP Easy Scan (version 2.0.0).

Unfortunately this new version is crashing when starting !!!

 

Where could I download a copy of version 1.10.0 ? (the AppStore only provides the latest version)

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