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HP Easy Scan can't find my HP Deskjet 2540

HP Recommended
iMac
macOS 10.14 Mojave

After working for years, my USB connected Deskjet 2540 is not recognized by HP Easy Scan. I open the app and it just spins. I tried removing the printer and putting it back in System Preferences. I downloaded a new version of EasyScan too. Not working.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@leahbrooks, Welcome to HP Support Community!

Are you able to print from the computer?

Have you tried using the Apple Image Capture to scan?

 

Refer to the document HP Printers - How to Scan (Mac) to learn about alternate scanning methods.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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