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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-20-2024 08:58 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

I usually utilize HP Easy Scan for my documents but since yesterday I cannot open the app. There is a message that reads: HP Easy Scan has been closed unexpectively. Can someone help?

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2024 09:06 AM

HP Recommended

Hello @Fernando2269 ,

 

Welcome to the HP community.

 

Your post was in a section of the community dealing with products of the former Polycom company dealing with Video and Audio Conferencing products and has therefore been moved. It was moved to a section more suitable for your request

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎02-20-2024 09:06 AM

HP Recommended

Hello @Fernando2269 ,

 

Welcome to the HP community.

 

Your post was in a section of the community dealing with products of the former Polycom company dealing with Video and Audio Conferencing products and has therefore been moved. It was moved to a section more suitable for your request

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-20-2024 01:58 PM

HP Recommended

Thanks a lot Steffan.

Was this reply helpful? Yes No
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