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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Still no good. The printer/scanner hangs on the step after I press scan command  with a message "Scanner warming up."

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@mutro

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.


It looks like you were interacting with @Jeet_singh, one of our best, although he's out for the day 

And It'll be an honour to help you out,

 

Sometimes, it's better to start with the simple things before moving ahead into the depths of an issue,

That said, I was curious to know if the copier works as a standalone? without the computer or smartphone, etc...? if it doesn't, that would confirm a hardware failure.

And If it does, you could attempt using the drivers available using the Apple software as that should resolve your concern: Click here for the details.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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None of the solutions listed here - none of them - work.

 

Curiously, I recently added my HP Printer (M477fnw) to my MacBook Pro, which is also operating Mac OS Sierra 10.12.4.  Much to my surprise, Easy Scan worked flawlessly!

 

I think the problem may be some software glitch from the earlier versions of HP Essentials Software, which never fully uninstalls.  HP Support (my printer is still under warranty) has yet to offer any solution for my MacMini.

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