• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-06-2021 01:13 AM - edited ‎12-06-2021 02:43 AM

HP Recommended
Product: M127fw
Operating System: macOS 11.0 Big Sur

Hi,

My HP Easy Scan stopped working few days ago (printing works just fine):


Scanner reported an error
The scan was not completed because the operation was cancelled while scanning was in progress.


Tried different solutions and also fetching a drivers to HP Easy Admin and re-installing with HP Easy Start but this operation couldn't finish since it's stuck on: Preparing device for setup... (when fetching the drivers).

Just noticed that the when I open the scanner the red light starts blinking next to the scanner bulb. What does it mean, is the scanner bulb the problem here, and not the software?
My OS is macOS Monterey 12.0.1 (tried also with macOS Big Sur 11.6.1)

This is becoming annoying since I need a scanner in for my daily work. Do you know the process of how to re-install my drivers so that the scan starts working again?

2 people had the same question
1 REPLY 1

‎12-09-2021 07:46 AM - edited ‎12-09-2021 08:42 AM

HP Recommended

Just brought back my HP M127fw printer back from service. Everything is fine with hardware. Scanning worked with their Windows OS. 
But I still get the Scanner reported an error when trying to scan a document using HP Easy Scan on my MacOS. 

Do you know what is going on? Can someone from HP reply?

 

Copying the docs on the printer works just fine. So something with the drivers or HP Easy Scan is wrong. I've updated everything to the latest version (drivers and software).

 

Also I've tried to reinstall the drivers and software via HP Easy Start and the print test works fine, but the scan test throws an error: The scanner reported an error.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.