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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
lehuula
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“HP Easy Scan” will damage your computer. You should move it to the Trash.

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apple
macOS 10.15 Catalina

malware caused the printer/scann to quit.  I uninstalled and reinstalled, printer works but not scanner

 

8 REPLIES 8
Kumar0307
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@lehuula, Welcome to the HP Support Community!

 

macOS includes a technology called Gatekeeper, that's designed to ensure that only trusted software runs on your Mac. For more info, refer to this document - Safely open apps on your Mac

 

To resolve this issue, follow the below steps:

 

Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

Checking for updates in HP Easy Scan

 

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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bc1979
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I have the same problem as the original poster and updating the software did not fix it. I am able to print but whenever I open HP Easy Scan (even after updating the software) I receive the error message "HPDM.framework" will damage your computer. 

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Kumar0307
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@bc1979

 

Make sure you update macOS and HP Easy Scan app.

 

If the issue persists, you may use the other 2 methods shown in this document to scan from your MAC - How to scan

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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bc1979
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Kumar,

I have already updated both macOS and HP Easy Scan app; the error message persists. 

I tried the suggestions in the document you linked. HP Smart does not seem to support my printer/scanner (HP Laserjet M1536 dnf mfp), and attempting to use Apple Image capture results in the same error message appearing about the HPDM.framework damaging my computer; it will not scan either. 

Could you please offer any other solutions? 

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Kumar0307
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@bc1979

 

This issue is fixed by:

1. Make sure your macOS has all the latest updates from Apple

2. Make sure your macOS has been connected to the internet in the last 48 hours or so.  The original trigger has been reversed and your macOS should get the update to stop these message.

3. If the printer is  an older device (6+ years) it may be supported by Apple Software Update.  In which case Apple just released an update today through Software Update or directly from here.

 

Also, update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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Mark1875
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Hi I have this problem with OS Big Sur download.

Since then I cant use scanner or printer and there is no updates shown when I eventually got it to show updates.  Most the time it doesn't even show the option to update.  I also re downloaded the easy scan app but this made no difference.  

 

 

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Kumar0307
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@Mark1875, Welcome to the HP Support Community!

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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steelerdude
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I followed the instructions here..tHP Printers - A [software component] will damage your computer message displays when printing or whi... 

 

It give you a link to uninstall and a link to install the latest software

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