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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-30-2019 11:08 AM

HP Recommended
Product: Scanjet 200
Operating System: macOS 10.14 Mojave

The May 28, 2019 software driver zip file "HP_Easy_Start.app.zip" does not work. It does not finish the install because it "Cannot obtain software information", picture bellow. The "Try Again" button just brings it back to the same place. Tried unplugging replugging the scanjet and restarting the computer. Since the software was just released, it may be the starting out bugs.

I'm on a 2017 MacMini on OS 10.14.5 trying to run the Scanjet 200 through the Image Capture app.

 

Screen Shot 2019-05-30 at 1.40.23 PM.png

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2019 11:15 AM

HP Recommended

Hi,

I have sent you a private message @ddma.

 

Please click the envelope icon to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎05-30-2019 11:15 AM

HP Recommended

Hi,

I have sent you a private message @ddma.

 

Please click the envelope icon to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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