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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-04-2021 07:05 AM

HP Recommended
Product: HP OfficeJet 9020
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

Im trying to do scan to computer from the control panel of a Officejet Pro 9020. The issue is that I can install the Full Feature Software and Drivers to do this, when you do the easy start software you are never given the option to select Full Feature Software and Drivers it just forces you into HP Smart which doesn't support the Scan to Computer from Printer Control Panel.

 

Is anyone able to assist with this, ideally just a download link to the Full Feature software would be great, forcing people into the Quick start software is incredibly frustrating.

 

Thanks

Josh

Category:
2 REPLIES 2

‎05-04-2021 11:25 AM

HP Recommended

Hi Josh,

You may download and use HP Easy Start offline (which is available within the Software-Utility category), this installs the Full Feature Software option for your printer:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/HPEasyStart-12.1.03-OJP9020_49_8_4576_1_F...

 

Shlomi

 



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‎05-05-2021 01:41 AM

HP Recommended

Hi Shlomi

 

I have tried the full webpack installer, but it just ends up redirecting me to the HP Smart app again and doesnt install the the Full Software/Drivers.

 

 

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